Privacy Policy

Last updated: October 26, 2026

Alkali Collective is a nonprofit contemporary chamber music ensemble based in Halifax, Nova Scotia, Canada. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal information through our website, ticketing services, and communications.

1. Information We Collect

We may collect personal information when you:

  • Subscribe to our mailing list.
  • Purchase tickets to our concerts, online or in person.
  • Contact us through our website or email.
  • Complete a form, survey, or application.
  • Register for or participate in our concerts, programs, and activities.

Depending on the interaction, this information may include your name, email address, billing or contact information, ticket purchase details, and any other information you voluntarily provide.

Our website and third-party services may also automatically collect technical information, including IP addresses, browser information, pages visited, and website usage data.

2. How We Use Your Information

We use personal information to:

  • Process ticket purchases and communicate important event details.
  • Send concert announcements, news, and updates to people who have consented to receive them or where otherwise permitted by law.
  • Respond to inquiries and requests.
  • Administer concerts, programs, applications, and other activities.
  • Maintain financial and administrative records.
  • Understand and improve our website and communications.

We do not sell or rent your personal information.

3. Email Communications

We use Mailchimp to manage our mailing list and distribute concert announcements, news, and updates.

When you subscribe, your information is shared with Mailchimp for the purpose of managing your subscription and delivering emails.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

You can learn more about how Mailchimp handles personal information in the Intuit Privacy Statement.

4. Ticket Purchases and Payments

Online ticket purchases are managed through WooCommerce, and Square processes payments for both online and in-person purchases.

When you purchase tickets, we collect information necessary to process your order, maintain transaction records, and communicate important information about your event.

Payment information is handled by the applicable payment service provider. We do not intentionally collect or retain complete payment card numbers in our own administrative records.

For more information, please see Square’s Privacy Notice.

5. Website Analytics, Cookies, and Forms

Our website operates through WordPress and uses Jetpack Stats to help us understand website traffic and visitor activity.

Jetpack and other website services may collect technical information, such as IP addresses, browser details, pages visited, and referral information. Cookies and similar technologies may be used for website functionality, shopping carts, and visitor statistics.

Our website also uses Akismet to help detect spam and may use Crowdsignal to administer forms, polls, or surveys. Information submitted through these tools may be processed by their respective service providers.

You can manage or restrict certain cookies through your browser settings, although doing so may affect some website features.

For more information, visit the Automattic Privacy Policy.

6. Sharing and Storage of Information

We share personal information with third-party service providers only as necessary to operate our website, process purchases, manage communications, and administer our activities, or where otherwise required or permitted by law.

These services may process or store information outside Canada, where different privacy laws may apply.

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure.

We retain personal information only as long as reasonably necessary for the purposes described in this policy or to meet applicable legal and administrative requirements.

7. Your Rights and Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal and recordkeeping requirements.

You may withdraw your consent to marketing communications at any time by using the unsubscribe link included in our emails or contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any updates will be published on this page, along with the date of the most recent revision.

9. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

Alkali Collective
Halifax, Nova Scotia, Canada
Email: info@alkalicollective.com
Website: https://alkalicollective.com